retail customer service
4
weeks
All
Skill Level
128 h
Duration
English/Spanish
Language
Overview
It’s no longer possible to push customer service to the side and expect customers to be happy. People are more connected than ever, and that means they’re constantly sharing their experiences – both positive and negative. These days it’s important to focus on developing a strong customer service department with well-trained, dedicated agents who have the tools they need to do the job well.
Completing this course will help you:
- Use principles to maintain professionalism and strengthen customer relationships.
- Use proper etiquette in Emails , Phone Calls and Written Communication.
- Build Rapport with customers.
- To work with Difficult Customers.
- Listen to Your Customers.
- Utilize the Power of Body Language.
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