customer service technician
12
modules
16
weeks
All
Skill Level
512 h
Duration
English/Spanish
Language
Overview
Discover what it means to provide truly outstanding customer service, along with the value of customer excellence to the modern business.
Our introductory customer services course is ideally suited to those already working in a customer service capacity or considering exploring a new career area.
Learn about customer service skills that create positive first impressions, manage customer expectations, and build customer loyalty.
Completing this course will help you:
- Understand the importance and benefits of excellent customer service skills
- Understand how body language and listening play an essential role in providing good customer service
- How to evaluate customer service through feedback and staff training.
- Improve Keyboarding & 10-Key techniques
- Understand Microsoft Office, including Word, PowerPoint, Excel, and Outlook
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