customer service technician
12
modules
16
weeks
All
Skill Level
512 h
Duration
English/Spanish
Language
Bring Quality Back to Customer Service
When everything moves fast, it’s easy for customer service to feel rushed. Our training reinforces the human side of work—clear communication, professionalism, and confidence—while also building your Microsoft Office skills so you can perform efficiently and accurately on the job.
Completing this course will help you:
- Understand the importance and benefits of excellent customer service skills.
- Understand how body language and listening play an essential role in providing good customer service.
- How to evaluate customer service through feedback and staff training.
- Improve Keyboarding & 10-Key techniques.
- Understand Microsoft Office, including Word, PowerPoint, Excel, and Outlook.
Practical Microsoft Office Skills You’ll Actually Use
Our Microsoft Office classes focus on everyday workplace tasks—like creating and formatting documents, organizing data, building spreadsheets, and creating presentations—so you can work faster, stay organized, and produce professional results.
Ready to Build Real Workplace Skills?
This training is designed to help you feel confident in a modern office environment. You’ll strengthen your Microsoft Office skills while developing the professional habits employers value—clear communication, organization, accuracy, and reliability. By the end, you’ll be better prepared to handle day-to-day tasks and support customers and teams with confidence.
Career Training Programs
Get In Touch
- Phone: 559-651-1425
- Fax: 559-651-4015
- Hours: Mon-Thurs 8:00AM - 4:30PM
Location: 1335 N. Plaza Dr. Visalia, CA