Retail Customer Service

128 Hours | 4-Weeks

Course Description

Discover what it means to provide truly outstanding customer service, along with the value of customer excellence to the modern business. Improving the quality of your customer experiences can give you a loyal customer base, spread the word about your stellar reputation, and ultimately increase your business revenue. Our introductory customer services course is ideally suited to those already working in a customer service capacity or considering exploring a new career area.

In this course, you will discover the 6 essentials to excellent customer service to maintain happy customers and clients who will never leave you for the competition.

Student Learning Outcomes

In this course, you will learn:

  1. Importance of Superior Customer Service;
  2. Customer Needs and Wants;
  3. Interact with Customers;
  4. Support Customer Service;
  5. Handle Difficult Situations; and
  6. Build Permanent Customer Relationships.

Completion Requirements

Successful completion of the topics covered in the training course.